Ashland Ford Chrysler

PRESTON made the car buying process super easy for me. Under unique circumstances, he was able to make it happen without any hiccups. A new car came in, one I had been searching for FOREVER. They had it priced right so I called and Preston was able to reserve it for me with a down payment right over the phone. Later that day I went in to test drive and ended up buying it.... Couldn't have gotten anymore hassle free for me. I'll be recommending Ashland Ford and Preston from now on.

I have been to the Ashland Ford and Chrysler a total of three times and each time was terrible. I’m not one to write reviews no matter good or bad but could not refrain from writing this one to inform people of this place and its terrible service. The customer service is extremely bad and unprofessional. The employees working in the auto shop especially are extremely rude and unhelpful. I went to get some work done and explained what was wrong with my vehicle. I ended up being charged for a reading on my vehicle when I did not need a reading on my vehicle which I made sure to tell them when i dropped the car off yet they did one anyway. I was blamed and told that I did in fact ask for a reading, and that “there mechanics need to get paid for the work they do.” They over charge for the readings on vehicles in the first place when you can go to other places and get them done for free and it seems like they take advantage of people that don’t know this or know much about vehicles. You have to remember those dealership auto shops are the money makers for these businesses most times. I ended up getting a refund on the reading but there actions made it very clear that they were mad and annoyed with me and it made me feel very uncomfortable therefore I will never be returning to this place for any reason not to mention this was my last visit to this place not even my first time which was also a terrible experience. If 0 stars was an option that’s what I would’ve given because they don’t even deserve the 1 star rating. I feel that they forget it’s the customers that make them able to have a business in the first place and customers are the main source of any business being able to continue to run efficiently. Please start treating your customers with more respect, integrity and patients.

The team at Ashland Ford Chrysler was wonderful to work with. They answered all of our questions thoroughly and were professional and courteous. We were offered fair value on our trade in and they priced competitively with other dealers. They even let our two dogs join us in the office for the entire visit and brought them water! Hands down the best vehicle buying experience I’ve had.

Do not recommend. They had our truck for over 2 months. Replaced things without fixing the problem. Things that were replaced really didn’t need to be had they fixed the original issue. They wanted an additional amount of money to fix initial problems. Talked to GM who would not budge on anything told us basically to get lost and didn’t really care if he had our business again.I guess he could careless if the dealership has a decent reputation which we were advised against using by numerous friends. Lesson learned. Don’t waste your time or money with this place.

Ashland Ford. What can I say. Well there service department is a joke. I had my 2016 Chrysler 200 in last July for some pretty major repairs to the front end and the rear end which was the main reason for the visit. The rear tires we’re wearing out on the inside of the tires. Had the work done and in September of 2022 replaced the rear tires for the winter. Thought all was good after that. Now comes March of 2023 new tires worn out on the inside again 20,000 mile we were able to get out of a 50,000 mile tire. Take it back talk to Ryan come to find out it will be another $960.00 for the repairs. For what I feel is something they should have found the first time. Talk to Ryan again hoping to come to an agreement. I offered to pay half the bill even though it was nothing we did “I will have to talk to the general manager and get back to you” phone call came and I was told that they will absolutely not go have on the bill. So I will no longer or ever shop there for a vehicle or services and will not recommend any one to go there.

Best dealership I've ever worked with and how car buying should be. I built a Jeep Gladiator online and purchased through Ashland Chrysler. Buying a Jeep from them was fun, exciting, and at no point a chore. Pros - Very straight forward with competitive price. - Very efficient in making the order and giving me a real quote on Jeep price. - Was able to do most of the purchase via email communication. - Fastest paperwork process I have ever seen from a dealership. - At no time was I ever pressured. - A happy customer is a priority here. I attempted with multiple dealers to get a quote on the Jeep I wanted and was completely baffled how difficult it was to get a real price or even to be taken seriously. I visited Ashland Chrysler a year ago to demo a Jeep Gladiator and was very impressed with the salesman's knowledge and courtesy. So a year later I contacted them and within minutes I had a real quote and competitive price for the Jeep. Took two months for the build to arrive, but once the Jeep arrived I was notified and Jon had all the paperwork ready for me. Didn't take more then 10 minutes to sign paperwork for financing and I was off. Shortly after I got my first Jeep wave on my way home.

PRESTON made the car buying process super easy for me. Under unique circumstances, he was able to make it happen without any hiccups. A new car came in, one I had been searching for FOREVER. They had it priced right so I called and Preston was able to reserve it for me with a down payment right over the phone. Later that day I went in to test drive and ended up buying it.... Couldn't have gotten anymore hassle free for me. I'll be recommending Ashland Ford and Preston from now on.

I have been to the Ashland Ford and Chrysler a total of three times and each time was terrible. I’m not one to write reviews no matter good or bad but could not refrain from writing this one to inform people of this place and its terrible service. The customer service is extremely bad and unprofessional. The employees working in the auto shop especially are extremely rude and unhelpful. I went to get some work done and explained what was wrong with my vehicle. I ended up being charged for a reading on my vehicle when I did not need a reading on my vehicle which I made sure to tell them when i dropped the car off yet they did one anyway. I was blamed and told that I did in fact ask for a reading, and that “there mechanics need to get paid for the work they do.” They over charge for the readings on vehicles in the first place when you can go to other places and get them done for free and it seems like they take advantage of people that don’t know this or know much about vehicles. You have to remember those dealership auto shops are the money makers for these businesses most times. I ended up getting a refund on the reading but there actions made it very clear that they were mad and annoyed with me and it made me feel very uncomfortable therefore I will never be returning to this place for any reason not to mention this was my last visit to this place not even my first time which was also a terrible experience. If 0 stars was an option that’s what I would’ve given because they don’t even deserve the 1 star rating. I feel that they forget it’s the customers that make them able to have a business in the first place and customers are the main source of any business being able to continue to run efficiently. Please start treating your customers with more respect, integrity and patients.